The battery on my XV6700 has been dying really fast in the last two weeks. How fast you ask? About 10% every minute when I use the phone! I can get a bit more than 10 minutes out of a full charge. The image here was taken after about 10 minutes of PDA usage.
Since I bought it off of someone else, I figured the battery was just aging, so I ordered an OEM replacement. When that didn’t fix the problem, I decided to contact Verizon. Try to imagine getting less than stellar customer service from a wireless provider…go ahead.
Poor customer service was all I received when I called tech support. I hung up and called my local store and someone (didn’t take his name like I should have) said to bring the phone in and they would replace it. When I arrived at the store however, I was met with nearly contemptuous treatment since I did not purchase the phone directly from Verizon. I was told my only option was to spend $519 on a replacement phone.
Then yesterday, I thought I would try walking in to a different store and was finally met by people who cared about me as a customer. They agreed to test the phone and in the end got on the phone with tech support in my behalf and negotiated a replacement phone for only $50. It’s a refurbished unit, but a replacement nonetheless. If the whole situation would have started where it ended, I would be giving Verizon an A+ for customer service. As it was, I give them a solid B.